Our Privacy Policy

Jesse James Enterprises dba. San Francisco Diamond Exchange wants you to know that your privacy is important to us. Our customers are at the heart of everything we do, and we strive to ensure your experience with us is one that you will want to share with your friends and families. Part of our commitment to you is to respect and protect the privacy of the personal information you provide to us. We will only use your private information to provide the service(s) you’ve requested, to confirm and track your order, and to detect and prevent fraud and other abuse. 

Terms of Use

By accessing this website we assume you accept these terms and conditions. 

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of the United States. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

These terms and conditions apply to the San Francisco Diamond Exchange website and physical location and other websites that expressly incorporate these Conditions ("Conditions"). In some instances, a particular San Francisco Diamond Exchange product purchased through the website may be subject to additional policies, guidelines, terms, and/or agreements ("Terms"). In the event that such Terms are inconsistent with these Conditions, the Terms shall govern. BY VISITING AND/OR USING THIS SITE IN ANY WAY, SUCH AS BROWSING PRODUCTS OR PLACING AN ORDER, YOU AGREE TO THESE TERMS AND CONDITIONS. Please read these Conditions carefully. If you do not wish to be bound by these Conditions, do not access or use the San Francisco Diamond Exchange website.

Change of terms

San Francisco Diamond Exchange may, at its sole discretion, revise or add new terms to these Conditions from time to time without notice to you. Such revisions and additions shall be deemed effective immediately upon notice, which San Francisco Diamond Exchange may give by any means, including, without limitation, by posting the revised Conditions on the San Francisco Diamond Exchange website. You are responsible for reviewing the San Francisco Diamond Exchange website for any modifications to these Conditions that may affect your rights or obligations. Any change or modification will be effective immediately upon posting of the revisions on the Site. Any access or use by you of the San Francisco Diamond Exchange website after changes to these Conditions will constitute your acceptance of the revised terms. If you do not agree to the amended terms, you must stop using the Site.

Use of the site

You are granted a personal, limited, not sub-licensable license to access and use the Site and electronically copy, (except where prohibited without a license) and print to hard copy portions of the Site materials for your informational, non-commercial and personal use only. Such license is subject to these Conditions and does not include: (a) any resale or commercial use of our Site or the Site materials therein; (b) the collection and use of any product listings, pictures or descriptions for commercial purposes; (c) the distribution, public performance or public display of any Site materials, (d) modifying or otherwise making any derivative uses of our Site and the Site materials, or any portion thereof; (e) use of any automated means to access, monitor or interact with any portion of our Site, including through data mining, robots, spiders, scraping, or similar data gathering or extraction methods; (f) downloading (other than the page caching) of any portion of our Site, the Site materials or any information contained therein, except as expressly permitted on our Site; (g) cause to appear any pop-up, pop-under, exit windows, expanding buttons, banners, advertisement, or anything else which minimizes, covers, or frames or inhibits the full display of our Site; (h) use our web sites in any way which interferes with the normal operation of our sites; or (i) any use of our Site or the Site materials other than for its intended purpose. Any use of our Site or the Site materials other than as specifically authorized herein, without the prior written permission from San Francisco Diamond Exchange, is strictly prohibited and will terminate the license granted herein. Such unauthorized use may also violate applicable laws, including without limitation copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated herein, nothing in these Conditions shall be construed as conferring any license to intellectual property rights, whether by estoppels, implication, or otherwise. This license is revocable at any time.

Information on our website

San Francisco Diamond Exchange is committed to providing current and accurate information on our web sites, email, chat, and telephone communications. We do not, however, warrant that this information is always correct, accurate or complete. In rare circumstances, data, including prices, may be inaccurately displayed on our Site due to system and typographical errors which may occur. Inadvertent errors or inaccurate advertised prices are not binding on San Francisco Diamond Exchange, and may be adjusted by us at any time. We reserve the right to correct any and all errors when they do occur. If an order is placed with a lower product’s listed price than the actual price, San Francisco Diamond Exchange will, at its discretion, either advise the customer before shipping the product or cancel the order and notify the customer of such cancellation. We apologize for any inconvenience that this may cause.

Information that we communicate is not a binding contract, and should not be treated as such. The sole remedy of a customer acting on incorrect information is to request a cancellation of the order placed as a result of this incorrect information. If an order has been shipped, the customer agrees to either return the product for full credit or pay the difference between the actual and charged prices. Please review our Return Policies.

Our product details and prices are also subject to change without notice. All of our prices are final and non-negotiable. Additionally, in order to conserve natural resources, and maintain the high quality of our pieces, we do not allow multiple pieces to be purchased for comparison, which is the act of buying several items with the intent of keeping the item that you like best and returning the remaining items that were purchased. If you have any questions regarding our policy, please contact our Customer Service at sfdiamondexchange@yahoo.com or call 415-255-0999.

All representations including representations regarding gemstone origin, recycled content of precious metals, and estate information, are provided to the best of our knowledge and without guarantee or warranty of any kind.

Diamond Certificates

When you order a loose diamond, a piece of jewelry accompanied by certificates, we will ship it to you with the accompanying diamond certificate which is a diamond grading report. These grading reports are detailed documents created by diamond grading experts at highly-respected diamond laboratories. These diamond grading reports are extremely expensive to replace and as a result of this, we requires each diamond and gemstone grading report to be included with each returned item. If you do not include the original grading report with your return, you will be charged a replacement fee of two hundred and fifty dollars or more ($250.00+).

Signature Requirements for Delivery

For your protection, San Francisco Diamond Exchange insures all items for their full value. We require that all deliveries must be made to a physical business or home address only - we do not ship to P.O. Box addresses. We also require an adult to sign for the delivery for orders over $500.

Cancellation of the products

San Francisco Diamond Exchange reserves the right to cancel products or services to any customer for any reason at any time. The customer's sole remedy in such cases will be the full refund of any funds that we have collected in reference to the canceled products and/or services.

Questions

If you have any questions, please do not hesitate to contact us.